You were in the middle of a payment process. A screen appeared that looked final. There was a summary. A loading message. Maybe even a checkmark. You assumed the payment was complete. But it wasn’t. The screen you saw was only an intermediate step, not the final confirmation. Why This Confusion Happens Many checkout flows … Read more
You entered a discount code. The page showed a confirmation. Everything looked correct. But after payment, the full price was charged. This situation is more common than most users expect. In many cases, the code was never actually applied at checkout. Why This Happens The code expired before payment was completed The code applied only … Read more
A confirmation popup appears. You assume it is asking whether you want to cancel. You click the highlighted button. The payment goes through. Only afterward do you realize the popup was a final payment confirmation. This mistake happens because many checkout popups look almost identical. Why This Confusion Happens Confirmation and cancellation popups use similar … Read more