You upgraded your subscription inside the app. The payment went through. The new plan appears confirmed. But when you log in on the website — nothing changed. Your account still shows the old plan. Features remain locked. The upgrade feels invisible. This usually happens because app billing and web billing run on separate systems. Why … Read more
You checked the subscription price on the website. It looked reasonable. But when you opened the app — the price was higher. Same plan. Same features. Different price. This isn’t a billing error — it’s a platform pricing difference. Why App Store Prices Are Often Higher Apple and Google charge platform commission fees App Store … Read more
You open the mobile app. Your premium features work. No ads. No limits. Your subscription is clearly active. But when you log in on the website — everything changes. The plan says “Free.” Features are locked. You’re asked to upgrade again. This usually means the subscription is tied to the app store account — not … Read more
You log in on the app. Your subscription expires next month. You log in on the website. It shows expiration already passed. Same account. Different expiry dates. This usually means the billing systems are not syncing in real time. Why Expiry Dates Differ Between App and Web App Store billing updates slower than web systems … Read more
You completed the purchase inside the app. You received a card charge notification. The payment alert looked successful. But when you check your subscription — it says unpaid. No premium access. No upgraded features. The system acts like you never paid. This usually means the payment authorization succeeded — but the subscription hasn’t activated yet. … Read more
You bought a subscription inside the app. You can see the App Store receipt. The purchase looks successful. But when you check your bank or card statement, there’s nothing. No pending charge. No completed charge. This usually does not mean the receipt is fake. It means the payment is processed differently than a normal “card … Read more
You requested a refund. The website support team approved it. You received the confirmation email. But your card was never refunded. The App Store charge is still there. This happens when the website approves a refund — but Apple controls the actual payment. Why Website Refunds Don’t Affect App Store Charges In-app purchases are processed … Read more
You requested a refund inside the app. You expected the service to process it. But support gave a different answer. They told you to contact Apple. No refund confirmation. No billing reversal. No direct action. This happens because the service never handled your payment. Who Actually Processes In-App Payments All in-app purchases are billed by … Read more
You cancelled the subscription inside the service. You received a cancellation confirmation. But when you check your App Store subscriptions — it’s still active. The renewal date is approaching. Billing is still scheduled. This happens because service cancellations and App Store cancellations are separate actions. Why Auto-Billing Continues After Service Cancellation The subscription was purchased … Read more
You cancelled your subscription in the App Store. You expected access to stop immediately. But the service still shows “Active.” Premium features are still unlocked. It looks like the cancellation didn’t work. Most of the time, the cancellation worked — your access is simply valid until the end of the current billing period. What App … Read more