You open the mobile app.
Your premium features work.
No ads.
No limits.
Your subscription is clearly active.
But when you log in on the website — everything changes.
The plan says “Free.”
Features are locked.
You’re asked to upgrade again.
This usually means the subscription is tied to the app store account — not the web account.
Why App Shows Active but Web Shows Free
- App Store subscriptions link to Apple / Google billing IDs
- Web accounts use email-based authentication
- If login emails differ, subscription won’t sync
- Guest or social logins may create separate accounts
Subscriptions follow billing identity — not device access.
Common Signs of Billing Mismatch
- Premium works only inside the app
- Web dashboard shows “Upgrade”
- Billing history is empty online
- Different email appears in account settings
This confirms the subscription is attached elsewhere.
How to Fix the Access Difference
- Check App Store / Google Play subscription email
- Log in on web using the same email
- Restore purchase inside the app
- Contact support for account linking
Support can map store billing to the correct account.
Important Warning Before Repurchasing
- Do not buy another subscription
- Do not create a new account
Repurchasing creates duplicate billing.
Always resolve account linkage first.