You were sure auto-renew was disabled.
You remember turning it off.
Then a charge appears anyway.
Nothing feels more frustrating than being billed for something you believed was already stopped.
In many cases, auto-renew was never fully turned off—even if it looked that way.
Why This Happens
- The toggle was switched off but not saved
- Auto-renew was disabled on one device, not the active one
- The setting was changed after the billing cutoff
- There were multiple subscriptions under the same account
How to Confirm the Actual Status
- Reopen the subscription page and check the current renewal state
- Look for a confirmation message or email from when you turned it off
- Check whether another plan or duplicate subscription exists
- Review the next billing date rather than the toggle alone
What This Is Usually Not
- Not a random or unauthorized charge
- Not a system ignoring your settings
- Not a reactivated subscription without permission
When auto-renew looks off but charges continue, it’s almost always a settings issue—not hidden billing.