You turned off auto-renewal and believed the subscription was cancelled. Then a charge appeared on your billing statement.
This situation usually happens when the cancellation setting was not fully applied across the billing system.
Turning off auto-renewal does not always finalize cancellation unless the system confirms the change.
Why Charges Continue After Disabling Auto-Renewal
- The cancellation toggle was not saved properly
- Confirmation was not completed on the final screen
- Billing platform settings differ from app settings
- The renewal cycle had already entered processing
How to Verify If Auto-Renewal Is Truly Disabled
- Check subscription status in the billing portal
- Review renewal date visibility
- Look for cancellation confirmation emails
- Confirm “Expires” replaces “Renews” in plan details
How to Prevent Future Charges
- Disable auto-renewal directly in the billing platform
- Take screenshots of cancellation confirmation
- Cancel at least 24–48 hours before renewal
- Verify status again after logging out and back in
If you were charged after cancelling auto-renewal, the most common cause is an incomplete or unsaved cancellation setting.