You open the app.
Your subscription is active.
Features work.
Billing shows premium.
Then you log in on the website.
The plan is gone.
No subscription appears.
The account looks free.
This usually means your subscription is tied to the app store — not the website account.
Why the Subscription Only Appears in the App
- The purchase was made via Apple App Store or Google Play
- The store manages billing — not the service website
- Your web login may use a different auth method (email vs Apple ID)
- The service separates store subscriptions from direct billing plans
In short, the app sees the store license — the website does not.
How Account Identity Causes the Mismatch
- Sign in with Apple vs email login mismatch
- Google account vs manual account creation
- Multiple emails tied to one device
- Auto-generated store relay emails
The subscription exists — but under a different identity layer.
How to Confirm Where the Subscription Lives
- Check App Store / Google Play subscriptions list
- Review the purchase receipt email
- Look for the billing provider name
- Compare login email vs store account email
If billing appears in the store — the website won’t manage it.
How to Fix the Missing Web Access
- Log in using the same social/store identity
- Restore purchases inside the app
- Link store subscription to a website account (if supported)
- Contact support to merge entitlements
Until linked, the subscription may stay app-only.