You upgraded to a plan that clearly lists specific premium features. Billing is active, and your account tier appears correct.
But when trying to use the feature, access is restricted.
If your plan includes the feature but access is blocked, the issue usually lies in entitlement recognition — not payment failure.
Checklist: Why a Plan Feature Might Be Locked
- Confirm your subscription tier matches the feature requirement
- Verify the feature is not region-restricted
- Check if activation requires manual setup
- Ensure you are logged into the purchasing account
- Review renewal confirmation timing
Common Causes of Feature Restriction
- Plan mapping delay after upgrade
- Account entitlement not refreshed
- Platform segmentation between plans
- Device cache showing outdated access data
How to Unlock Included Features
- Log out and back in to refresh permissions
- Re-sync your subscription inside settings
- Clear app or browser cache
- Contact support to refresh entitlement assignment
When a feature is listed in your plan but remains locked, the cause is typically entitlement synchronization — not a billing issue.