You subscribed to a plan that clearly lists premium features. The billing is active, and the subscription status shows valid.
But when attempting to use certain tools or content, access remains locked.
This usually indicates a permission mapping or entitlement sync issue — not a billing failure.
Why Included Features May Still Be Restricted
- Plan entitlements did not sync after purchase
- Feature access requires manual activation
- Account tier recognition is delayed
- Platform segmentation limits certain tools
- Subscription applied to a different account profile
How to Diagnose the Access Limitation
- Review plan feature lists inside billing settings
- Confirm subscription status is active
- Log out and refresh account session
- Check if features require additional setup
How to Restore Full Plan Access
- Re-sync your subscription entitlements
- Switch accounts if multiple profiles exist
- Reinstall or update the application
- Contact support to refresh feature permissions
When plan features appear locked despite active billing, the issue typically stems from entitlement recognition — not subscription validity.