You can access the service normally through a web browser. Your account is active, your subscription is valid, and features load without restrictions.
But when you open the mobile app, access is blocked — or premium features remain locked.
This usually means the app and account entitlement system are not fully synchronized.
Why Access Works on Web but Not on the App
- App login session differs from web authentication
- Subscription entitlements haven’t synced to the device
- App cache stores outdated permission data
- In-app purchase verification is still pending
- Device region or store account mismatch
How to Diagnose the Access Mismatch
- Confirm the same account is logged in on both platforms
- Check subscription status inside account settings
- Verify purchase history in the app store
- Log out and re-authenticate inside the app
How to Restore App Access
- Force refresh account permissions by logging out/in
- Clear app cache or reinstall the application
- Restore in-app purchases if applicable
- Wait for entitlement sync after renewal
When access works on web but fails on the app, the issue usually comes from device-level entitlement syncing — not a billing problem.