Some users attempt to cancel a subscription but later notice a charge because they never reached or completed the final confirmation step.
In many systems, simply tapping a cancel button is not enough. The cancellation is only valid after a confirmation screen or message is successfully completed.
Common Reasons the Cancellation Did Not Go Through
- The cancellation process was exited before the final confirmation screen
- The app or browser was closed during the cancellation flow
- A confirmation button was not tapped or loaded properly
- The subscription was canceled on one platform but not the active one
- No cancellation confirmation email was generated
In many cases, users assume the cancellation failed, when in fact the subscription is still active because no final confirmation was recorded.
How to Verify Whether the Subscription Is Still Active
- Log in to the account where the subscription was originally created
- Check the current subscription status and renewal date
- Search your email for any cancellation confirmation messages
- Review billing history to confirm when the charge was triggered
What to Do Next
- Cancel the subscription again and confirm all steps are completed
- Take a screenshot of the final confirmation screen if available
- Monitor the account to ensure no future renewals are scheduled
Missing the final confirmation step is one of the most common reasons users are charged after attempting to cancel a subscription.