Many users cancel a subscription through a website and expect all charges to stop. However, payments may continue if the subscription was originally created through a mobile app or app store.
This issue usually occurs because website subscriptions and app-based subscriptions are managed separately.
Why Website Cancellation Does Not Stop App Charges
- The subscription was originally purchased through an app store
- Website cancellation does not affect in-app subscriptions
- The app store manages billing independently from the website
- The user checked the wrong platform when canceling
- Multiple subscriptions exist under the same service
How to Check Where the Active Subscription Is Managed
- Review billing emails to identify the payment platform
- Check subscription status in the app store account settings
- Compare renewal dates between website and app subscriptions
- Confirm whether the charge appears in app store purchase history
- Verify that no secondary subscription remains active
What to Do to Stop Further Charges
- Cancel the subscription directly through the app store
- Ensure auto-renewal is disabled on all platforms
- Remove unused payment methods if necessary
- Monitor future billing statements carefully
Subscriptions canceled on a website may still renew if an app-based subscription remains active. Always cancel subscriptions from the platform where they were originally created.