Many users cancel a subscription but still notice charges afterward. In many cases, this happens because the subscription was created under a different email address than the one currently being checked.
Usually, the charge is linked to an older, secondary, or automatically created email account that remains active.
Common Reasons This Happens
- The subscription was originally created using a different email address
- A backup or secondary email was used during sign-up
- An account was created automatically through an app or device
- Multiple accounts exist for the same service
- The billing record is linked to an older email address
How to Check Which Account Is Being Charged
- Search all email inboxes for subscription or billing messages
- Review billing pages for any email address shown on the account
- Compare charge descriptions with account details
- Check confirmation emails to identify the active subscription
What to Do Next
- Identify the email address linked to the active subscription
- Access that account to review its billing status
- Contact support only after confirming the associated email
Subscription charges often become clear once the correct email account is identified.