Many users cancel a subscription through a website but later notice that charges continue through an app store. This situation is common and usually happens because the web account and app store billing are managed separately.
In most cases, canceling on a website does not automatically cancel a subscription that was created or billed through an app store.
Common Reasons Web and App Store Subscriptions Do Not Sync
- The subscription was originally purchased through an app store, not the website
- The website cancellation only affects the web account, not app store billing
- The app store manages payments independently from the service website
- The subscription remains active in the app store until canceled there
- Multiple billing platforms are linked to the same service
How to Check Where the Subscription Is Active
- Review the subscription list inside the app store account settings
- Check the service website for any remaining active plans
- Compare billing dates between the website and the app store
- Confirm which platform appears on the payment statement
What to Do Next
- Cancel the subscription directly from the app store if it appears there
- Confirm that no future renewal date is shown
- Monitor the payment method for one full billing cycle
Understanding which platform controls billing can help prevent ongoing charges after canceling a subscription.