You didn’t change your plan.
You didn’t buy anything again.
But a new charge shows up after someone else used the service.
This often happens when a family member or shared device logs in with a different account and starts a separate subscription.
Shared devices can silently create duplicate subscriptions under different accounts.
How Family or Shared Devices Cause Duplicate Charges
- A different account is used on a shared phone or tablet
- The service doesn’t recognize the original subscription
- A new purchase is made instead of sharing access
- Auto-login selects another saved account
Common Signs This Is a Shared-Device Issue
- The charge appears after another person uses the app
- Two subscriptions exist under different emails
- Billing emails go to more than one inbox
- Only one device shows active access
What to Do Before Paying Again
- Check which account owns the original subscription
- Sign out of all accounts on shared devices
- Avoid purchasing from family profiles
- Contact support to cancel or merge duplicates
Duplicate charges from shared devices are usually account-related—not intentional double billing.