Many users turn off auto-renewal expecting charges to stop immediately, only to notice a payment still going through. This situation is common and often causes confusion.
Turning off auto-renewal does not always stop an already scheduled charge. In many cases, the billing process has already started before the setting change takes effect.
Common Reasons Charges Still Occur
- The billing cycle had already begun before auto-renewal was turned off
- Auto-renewal was disabled, but the current paid period remained active
- The charge was pre-authorized before the setting change
- The subscription was managed on a different platform or account
- The payment method was reused across multiple subscriptions
How to Check Whether the Charge Is Expected
- Review the billing date shown in your subscription settings
- Check whether the charge applies to the current or next period
- Confirm that auto-renewal is fully turned off
- Look for a confirmation message or email
- Verify no duplicate subscriptions exist under other accounts
What to Do Next
- Wait until the current billing period ends
- Monitor your payment method for additional charges
- Contact support only if charges continue beyond the listed end date
Auto-renewal settings affect future billing, not charges already in progress. Checking billing timing helps clarify why a payment still appears.