You no longer use the service. You may not even remember the account. Yet the subscription keeps renewing.
This happens when an older account remains linked to auto-billing. Even if you stop logging in, the billing connection stays active.
Auto-renewal follows the account that originally enabled billing, not the one you currently use.
How Old Accounts Stay Connected to Auto-Billing
- The original account authorized recurring payments
- Login activity does not affect billing status
- Switching accounts does not cancel existing renewals
- Billing permissions persist until manually revoked
How to Identify the Account Being Charged
- Check the billing email on the payment receipt
- Search for confirmation emails from the original signup
- Log in using older email addresses you may have used
- Review subscription ownership on the service website
How to Stop Charges from an Old Account
- Access the account that originally enabled auto-billing
- Cancel the subscription from that account’s settings
- Confirm the cancellation status and end date
- Save proof of cancellation for future reference
Ongoing charges usually mean the original billing account is still active. Finding that account is the only way to stop renewals.