Many users believe they turned off auto-renewal and are surprised when a subscription charge still appears. This situation is common and often results from how renewal settings are saved or confirmed.
In most cases, auto-renewal was not fully disabled, or the change was not applied to the correct subscription or billing platform.
Common Reasons Auto-Renew Was Not Actually Turned Off
- The auto-renew toggle was changed but not confirmed or saved
- The setting was disabled for one device but not the billing account
- The subscription is managed through a different platform or store
- The change was made after the renewal cutoff time
- Multiple subscriptions exist under similar account details
How to Confirm Auto-Renewal Is Disabled
- Check the subscription status for a clear “expires” or end date
- Review renewal settings on the original billing platform
- Confirm no future renewal date is listed
- Look for confirmation messages related to the setting change
What to Do Next
- Turn off auto-renewal again and confirm the change
- Verify the setting on every platform where the subscription appears
- Monitor billing activity to ensure no further renewals occur
Understanding how auto-renewal settings work can help avoid charges that occur despite expected cancellations.