Why Am I Still Being Charged After Logging Out of an Account?

Many users log out of an account and assume their subscription has ended. This is a common misunderstanding that can lead to unexpected charges.

In most cases, logging out only removes access to the account on a device and does not affect subscription billing or renewal settings.


Why Logging Out Does Not Cancel a Subscription

  • Logging out only disconnects the session on a specific device
  • Subscription billing continues unless it is canceled separately
  • Auto-renewal settings remain active after logout
  • Billing is often linked to an account or email, not the login state

How to Confirm Whether a Subscription Is Active

  • Sign back into the account and check the subscription status
  • Review the billing or subscription management page
  • Check for recent billing or renewal confirmation emails
  • Review payment records for recurring charges

What to Do Next

  • Cancel the subscription from the billing or account settings page
  • Confirm that auto-renewal is turned off
  • Monitor your payment method to ensure no further charges appear

Understanding the difference between logging out and canceling a subscription can help prevent ongoing charges.