You completed identity or email verification successfully. The system confirms your account is verified.
But when you try to access the service, you’re still blocked — or receive a message saying you don’t have permission.
This usually means authentication and access authorization are not fully synchronized.
Why Access Can Fail After Verification
- Your session token did not refresh after verification
- Account permissions haven’t updated across servers
- Verification completed on one device only
- Security review temporarily restricts features
- Cached data is showing outdated access status
Authentication confirms who you are. Authorization determines what you can use. These are separate processes — and timing gaps can cause temporary blocks.
How To Diagnose The Issue
- Log out completely and log back in
- Clear browser or app cache
- Access from a different device
- Check if the restriction appears across all platforms
- Review security notifications in account settings
How To Restore Access
- Force a full session reset by re-authenticating
- Wait if a security verification review is pending
- Update the app to the latest version
- Contact support to manually refresh account permissions
In most cases, verified accounts that remain blocked are experiencing authorization delays — not account suspension.