You completed verification on the website.
The confirmation page clearly says your account is verified.
But when you open the mobile app,
it still asks you to verify again.
This usually isn’t a failed verification.
It’s an app-side authentication state issue.
Why the Mobile App Still Thinks You’re Unverified
Mobile applications often store authentication tokens locally. These tokens are issued when you log in and remain active until they expire or are replaced.
If you verified your identity on the website after logging into the app, the app may still be operating under the old session token — one that was created before verification.
Unlike web browsers that reload account status more frequently, mobile apps sometimes cache identity flags to reduce server calls and improve performance.
So even though your account status is updated on the server, the app has not refreshed its verification state.
How to Fix the Mobile App Block
Log out of the mobile app completely.
Force close the app from your device’s background manager.
Reopen it and log in again.
If the issue continues, check whether the app requires an update. Older app versions may not properly sync new verification states.
In rare cases, uninstalling and reinstalling the app forces a fresh authentication handshake with the server.
If you verified on the website but the app still blocks access, the problem is typically an outdated mobile session — not a failed verification.