You canceled the service.
You followed the instructions.
You even saw a confirmation.
But the app store still shows the subscription as active.
The service and the app store are not always synced.
Why This Mismatch Happens
- The service was canceled directly, not through the app store
- The app store controls billing, not the service account
- Cancellation status updates are delayed between systems
- Only auto-renewal was turned off at the store level
What Each Platform Actually Controls
- The app store manages payments and renewals
- The service manages access and account status
- Canceling one does not always update the other immediately
- Active status may remain until the billing period ends
How to Verify Proper Cancellation
- Check the subscription end date in the app store
- Confirm access status inside the service account
- Look for a service-side cancellation email
- Ensure auto-renewal is disabled at the store level
An active status in the app store does not always mean the service is still charging.
It often reflects billing timing, not a failed cancellation.