billing settings issue

Why Am I Still Being Charged Even Though Auto-Renew Was Turned Off?

by

Many users believe they turned off auto-renewal and are surprised when a subscription charge still appears. This situation is common and often results from how renewal settings are saved or confirmed. In most cases, auto-renewal was not fully disabled, or the change was not applied to the correct subscription or billing platform. Common Reasons Auto-Renew … Read more

Why Was My Subscription Not Canceled Even After I Tried?

by

Many users attempt to cancel a subscription but later discover that charges are still occurring. This often happens when the cancellation was started from the wrong menu or section. In most cases, subscription management is separate from general account settings, which leads to confusion about whether the cancellation was actually completed. Common Reasons the Cancellation … Read more