billing account issue

Factory Reset Your Phone but Still Got Charged? Here’s What Happened

2월 1, 2026 by dodonestory

You reset your phone or switched to a clean device. The app is gone. Nothing is installed. Yet a charge still appears on your card. This situation is common because subscriptions are tied to accounts, not devices. A factory reset removes apps, not billing relationships. Why Charges Can Appear After a Phone Reset Subscriptions remain … Read more

Why Is My Subscription Still Active After Deleting an Account?

1월 23, 2026 by dodonestory

Many users delete an account and assume all related subscriptions are removed at the same time. This is a common misunderstanding and often leads to unexpected charges. In most cases, deleting an account does not automatically cancel an active subscription, especially when billing is handled separately. Common Reasons the Subscription Remains Active The subscription is … Read more