Switched Accounts — But Your Paid Access Didn’t Transfer?

You created a new account or moved your login to a different email. Everything seemed successful — until you tried accessing your paid services.

Despite having an active subscription or purchase history, the new account shows no access rights.

This usually happens because account entitlements do not transfer automatically between separate account IDs.

Why Access Doesn’t Move Between Accounts

• Subscriptions are locked to the original account ID
• Purchases are stored under the initial billing profile
• Email changes don’t migrate entitlement databases
• New accounts generate separate service records
• Platform policies prevent automatic ownership transfers

How To Verify Where Access Is Stored

• Log in using the original account credentials
• Check subscription or purchase history
• Review billing email confirmation records
• Verify entitlement status in account settings

How To Restore Access Properly

• Request account merge through support
• Transfer subscriptions if platform allows
• Update login email instead of creating a new account
• Re-authenticate licenses under the original ID

If your purchase exists under the original account, access rights remain valid — they simply won’t appear in a newly created profile.