Your subscription looks active on one device but inactive or limited on another. Payments are completed, yet access varies depending on where you log in.
This usually does not mean your subscription changed. In most cases, the issue is caused by delayed synchronization between devices, platforms, or login methods.
When subscription status differs by device, the account data is not fully synced.
Why Subscription Status Differs Across Devices
- The subscription is managed by a different platform (app store vs web)
- Multiple login methods are linked to the same service
- One device cached outdated subscription data
- The app was not refreshed after renewal or upgrade
- Device-specific permissions were not updated
How to Check the Real Subscription Status
- Verify the subscription directly on the billing platform
- Compare status on web and app versions
- Log out from all devices and sign in again
- Check the exact renewal or activation timestamp
What Usually Fixes the Issue
- Reinstall the app on the affected device
- Remove unused devices from the account
- Wait for full system synchronization
- Ensure the same account is used everywhere
In most cases, the issue resolves once the system completes synchronization. Acting too quickly may create further confusion.