You renewed your subscription successfully. The payment was processed, and your billing status shows active.
But when you try to use the service, premium access is still locked or restricted.
This situation usually means the renewal payment processed — but access permissions have not synchronized yet.
Why Access May Stay Locked After Renewal
- Permission sync delays between billing and service servers
- Account session cached before renewal processed
- Platform processing lag during subscription reactivation
- Renewal completed under a different account profile
- Temporary entitlement verification errors
How to Verify Renewal Status
- Check subscription status in billing settings
- Confirm renewal transaction receipt
- Review renewal timestamp vs login session time
- Verify the correct account is signed in
How to Restore Access Permissions
- Log out and log back into your account
- Clear app or browser cache
- Refresh subscription status inside account settings
- Restore purchases if using app-store billing
- Contact support if access remains locked after sync time
In most cases, renewed subscriptions restore access automatically once system synchronization completes.