You completed an account transfer expecting everything to move over — including your active subscription plan.
But after logging into the new account, your plan is missing. No renewal date, no billing status, no active subscription displayed.
This usually means the subscription is still active — just not linked to the transferred account.
Why Your Plan Doesn’t Appear After Account Transfer
- The subscription is tied to the original billing account
- Account migration excluded payment-linked data
- The transfer moved login credentials only
- Platform billing systems store plans separately
Many users assume account data and billing data move together — but they often don’t.
Where Your Subscription Plan Is Still Active
- Original email or login account
- App Store or Google Play billing profile
- Third-party login subscription account
- Family sharing billing owner account
The plan remains active — just invisible from the transferred profile.
How To Restore Subscription Visibility
- Log back into the original billing account
- Check subscriptions via app store billing settings
- Relink accounts through platform support
- Provide payment receipts to verify ownership
Once billing ownership is confirmed, platforms can reconnect the plan to your current account.
Will Billing Continue Even If The Plan Isn’t Visible?
Yes. If the subscription remains active on the billing account:
- Auto-renewal continues
- Charges process on schedule
- Access may remain tied to the original account
This creates the illusion that your plan disappeared — while billing continues normally.
How To Prevent Missing Plans After Transfers
- Cancel subscriptions before transferring accounts
- Confirm billing account ownership first
- Document active plans before migration
- Re-subscribe only after transfer completion
Understanding how billing systems separate subscription ownership from login data prevents plan visibility issues after account transfers.