You updated your email address and logged back into your account — but your subscription plan is no longer visible.
Many users assume their plan was canceled or removed. In reality, the subscription often remains active but is no longer linked to the updated login email.
Email changes can disconnect subscription visibility without canceling the billing agreement.
Why Your Subscription Plan Disappeared
- The subscription is still tied to the original email account
- Login credentials changed but billing profile did not
- App Store or Google Play subscriptions remain on the old ID
- Account merge or migration failed during email update
Where Your Plan Is Actually Stored
- The original signup email account
- Apple ID or Google billing profile
- Third-party login providers
- Bundled or partner subscription systems
This is why your access may remain active even if the plan is not displayed.
How To Restore Your Subscription Visibility
- Log in using your previous email address
- Check App Store or Google Play subscription settings
- Contact support to relink billing to the new email
- Verify purchase receipts tied to the original account
Will Billing Continue Even If The Plan Is Missing?
Yes. If the subscription remains active in the billing system, renewal charges will continue even if the plan is not visible in your updated account.
Always confirm billing status after changing your email to avoid unexpected charges.