Many users panic after migrating their account and discovering their paid subscription is no longer visible.
You may still be charged — but your plan appears missing, inactive, or not transferred.
In most cases, this is not a billing failure. It is a subscription entitlement sync issue caused during the account migration process.
Why Subscriptions Don’t Transfer Automatically
Account migrations move login credentials — not always billing entitlements.
Subscription visibility may fail due to:
- Purchase tied to original billing account
- Different login provider after migration
- App Store / Google Play billing separation
- Backend entitlement sync delays
- Platform migration mapping errors
Your subscription still exists — but it may not be linked to the new account profile yet.
What Happens To Your Active Billing
Even if the plan appears missing:
- Recurring billing continues
- Subscription remains active on original account
- Access may be restricted on migrated login
- Payment responsibility does not pause
This is why users feel charged “without service access.”
How To Restore Missing Subscriptions
You can recover access by:
- Logging in with the original purchase account
- Restoring purchases inside app settings
- Re-syncing App Store or Google Play billing
- Contacting support for entitlement relinking
Most missing subscription cases are resolved through account re-mapping — not refunds.
Refund Eligibility If Access Was Lost
Refund approval depends on platform policy.
You may qualify if:
- You were billed during access loss
- The subscription remained unusable
- The migration caused system errors
Provide billing receipts and migration timestamps when requesting support review.
How To Prevent Subscription Transfer Issues
Before migrating accounts:
- Confirm billing account email
- Cancel active subscriptions if unsure
- Document purchase receipts
- Avoid switching login providers mid-subscription
Understanding billing ownership is critical before initiating any account migration.