You open the subscription management page expecting to cancel or review your plan — but nothing appears.
No active subscriptions. No billing history. No renewal details.
In most cases, this is not a system error. You are simply logged into a different account than the one used for the purchase.
Why Subscriptions Disappear Under Different Accounts
- Multiple email accounts used across devices
- Social login (Google, Apple, Facebook) creating separate profiles
- Family sharing purchases tied to another user
- App store purchases linked to a different store ID
How to Identify the Correct Billing Account
- Search payment receipts for the original purchase email
- Check app store subscription settings
- Log in using all possible social login options
- Compare renewal dates across accounts
How to Restore Subscription Visibility
- Log out and re-login using the purchase account
- Switch app store IDs if purchased via mobile
- Disable alternate social login auto-sign-ins
- Contact support to confirm billing ownership
When a subscription seems to disappear, it is usually still active — just tied to a different account identity.