You transferred or re-logged into your account using a social login like Google, Facebook, or Apple — but your subscription suddenly disappeared.
You’re still being charged, yet the account shows no active plan. No billing history. No renewal date. No subscription access.
This usually happens when the social login creates a separate account identity that isn’t linked to the original billing profile.
Why Social Login Can Break Subscription Recognition
- Different email aliases created through social login
- Hidden relay emails (Apple / Google private relay)
- Separate account IDs generated automatically
- Original subscription tied to direct email signup
- Social login treated as a new user account
What Happens To Your Subscription
- Billing continues under the original account
- New login shows no active subscription
- Access becomes restricted or downgraded
- Purchase history appears missing
The system does not merge billing data automatically across login methods.
How To Restore Your Subscription Access
- Log in using the original signup method
- Check direct email login instead of social login
- Use “Restore Purchases” inside account settings
- Contact support to manually relink accounts
How To Prevent Social Login Subscription Issues
- Use one consistent login method
- Avoid mixing social and direct email logins
- Verify billing email before account transfer
- Document your original signup credentials
Social login convenience often creates hidden account splits — which is why subscriptions appear lost while billing continues.