You check your App Store subscriptions.
The plan is active.
The renewal date is visible.
But when you log into the service — nothing appears.
No premium access.
No billing history.
The account still shows Free Plan.
This usually means the App Store subscription is linked to a different account.
Why the Subscription Only Appears in App Store
- You logged in with a different email
- Your Apple ID email differs from service signup email
- Account was created via guest checkout
- Social login was used instead of Apple login
App Store processes the payment — but the service controls account access.
Common Signs of a Linking Issue
- Subscription active in App Store settings
- Service dashboard shows Free Plan
- No invoices inside the service
- You’re prompted to upgrade again
This indicates the purchase is stored under another login identity.
How to Recover the Subscription
- Log in using Apple ID login option
- Match service email with Apple billing email
- Use “Restore Purchases” inside the app
- Contact support with receipt ID
Support teams can manually reconnect the subscription.
Important Before Taking Action
- Do not repurchase the subscription
- Avoid creating new accounts
- Confirm login method first
Buying again can create duplicate subscriptions without fixing access.
Always resolve the account link before making another payment.