You completed an account transfer expecting all subscription and billing history to move with it.
But after logging into the new account, refund records, payment receipts, or past charges were missing. In some cases, users fear they were charged without proof or access to transaction history.
This usually happens when billing records fail to sync during the account migration process.
Why Billing History Disappears After Account Transfers
- Subscriptions were tied to the original billing ID
- Payment processors store records separately
- App Store or Google Play billing remained on the old account
- Transfer only migrated login credentials
- Legacy transaction logs were not included
Where Your Payment Records Still Exist
- Original account billing dashboard
- Email payment receipts
- App Store purchase history
- Google Play subscription center
- Payment provider transaction logs
Even if records are not visible in the new account, they are rarely deleted.
How To Restore Missing Billing History
- Contact support and request billing migration
- Provide original account email
- Submit payment receipt screenshots
- Verify transaction IDs
- Request manual subscription linkage
Does Missing History Affect Refund Requests?
No — refund eligibility is determined by transaction records, not dashboard visibility.
If you can verify the payment through receipts or billing IDs, support teams can still process refund reviews.
Missing history in a transferred account does not erase your billing rights.