Your subscription is active.
The payment went through successfully.
You check your account status.
Active.
Everything looks normal.
But when you try to use the service…
Access is blocked.
This mismatch confuses many users.
You paid — but cannot use what you paid for.
Why Subscription Status and Access Don’t Match
- Service activation servers update separately from billing systems
- Subscription confirmation may process faster than access permissions
- Account sync delays can occur across platforms
- Regional or device authorization may still be pending
This means the subscription exists — but access has not fully activated.
How to Fix the Access Issue
- Log out and log back into your account
- Refresh subscription status in account settings
- Restore purchases if using mobile apps
- Check access on another device or web version
In many cases, access restores after account synchronization.
When to Contact Support
- If access remains blocked after several hours
- If premium features are still locked
- If multiple payments were processed
Provide receipts and subscription IDs for faster resolution.
An active subscription without access usually reflects activation delay — not payment failure.
System synchronization typically resolves the issue.