Your account looks normal. You’re logged in without errors. But when you try to manage your subscription, the billing or subscription page is missing.
This usually happens when the account you’re logged into is not the account that owns the subscription. Access works, but billing controls are attached elsewhere.
Subscription management visibility depends on the billing account, not login status.
Why the Subscription Management Page Is Missing
- The subscription was purchased under a different account
- Account linking did not fully sync billing permissions
- The current login only has access, not billing rights
- Billing settings are hidden for non-owner accounts
Signs You’re Logged Into the Wrong Billing Account
- Your subscription is active but unmanageable
- No cancel or billing options appear in settings
- Billing emails reference a different account
- Support confirms billing belongs to another profile
How to Access the Correct Subscription Controls
- Identify the account used at the time of purchase
- Log in using the exact billing email or login method
- Avoid changing plans until the billing account is confirmed
- Request account linking or clarification from support if needed
If the subscription page is missing, the issue is usually account ownership—not a system outage or canceled plan.