Your subscription is active.
Your billing status shows “paid.”
Everything looks normal.
But when you try to open content…
Access is blocked.
Locked screens appear.
Premium labels remain.
Nothing unlocks.
This situation feels like payment was ignored.
Why Content Can Stay Locked
- License sync delays between billing and content servers
- Account session not refreshed after payment
- Region or catalog restrictions apply
- App cache or entitlement data not updated
Your subscription exists — but access rights haven’t synced.
How to Restore Content Access
- Log out and log back in
- Use “Restore Purchases” option
- Clear app cache or reinstall
- Check subscription under account settings
Access usually returns after entitlement refresh.
When to Contact Support
- If content stays locked after sync attempts
- If subscription shows active but unusable
- If multiple devices show the same issue
Provide subscription receipts and account details.
Blocked content with an active subscription usually reflects sync delays — not billing failure.
Refreshing account entitlements resolves most cases.