Your subscription is active.
The billing status shows valid.
You can access the service.
But not everything.
Some premium features remain locked.
This creates confusion immediately.
You paid for full access.
Yet parts of the service feel restricted.
Why Features Can Stay Locked
- Subscription tier limitations apply
- Feature entitlements sync separately
- App and web access levels differ
- Account permissions require refresh
Your subscription is valid — but feature mapping may lag or vary.
Common Situations Users Experience
- Premium badge visible but tools locked
- Mobile access works but desktop restricted
- Newly added features not included
- Subscription upgrade not fully applied
Access scope depends on plan structure and system sync.
How to Restore Full Access
- Log out and log back in
- Restore purchases inside the app
- Check subscription tier details
- Update the app or refresh web session
Most feature locks resolve after entitlement refresh.
When to Contact Support
- If paid tier includes the locked feature
- If restrictions remain after 24 hours
- If upgrade charges were applied
Provide billing receipts and plan details.
Locked features under an active subscription usually reflect sync or tier scope — not payment failure.
Access normalizes once entitlements fully update.