You confirmed your subscription is active. The billing status shows valid, and your renewal date is set correctly.
But when you try to use the service, access is restricted or premium features remain locked.
This does not mean your subscription failed. In most cases, access issues occur when entitlement permissions fail to sync across billing and service systems.
Why Access Can Be Blocked Despite Active Subscription
- Subscription entitlements failed to sync
- Platform store purchase not verified
- Account logged into a different region
- App cache holding outdated permission data
- Server authorization delays after renewal
How to Confirm Your Subscription Is Valid
- Check billing status inside account settings
- Verify renewal date and payment history
- Review App Store or Google Play subscriptions
- Confirm you are logged into the correct account
How to Restore Service Access
- Log out and sign back into your account
- Restore purchases if using a mobile platform
- Clear app cache or reinstall the application
- Sync subscription status inside settings
- Contact support to refresh entitlement permissions
When billing is active but access is blocked, the issue usually lies in subscription authorization syncing — not payment failure.