You signed up through a promotional offer. Your account shows the subscription is active, and the promotion appears applied.
But when you try to use the service, premium access is still unavailable or limited.
This often happens when promotional plans use restricted or conditional access rules.
Why Promotional Subscriptions May Not Unlock Full Access
- The promotion only includes selected features
- The offer applies after a verification step
- Access is activated at a delayed start date
- The promotion is tied to a specific account tier
- System entitlement updates have not synchronized
Unlike standard subscriptions, promotional plans sometimes operate under different permission rules.
How To Check If The Promotion Is Properly Applied
- Review plan details in your subscription settings
- Confirm activation date and duration
- Verify eligibility conditions listed in the offer
- Log out and log back in to refresh permissions
How To Restore Access
- Force a full session refresh
- Update the app or browser
- Confirm the correct account received the promotion
- Contact support to reapply promotional entitlements
In most cases, promotional access issues are caused by entitlement rules — not payment errors.