You completed the payment on the website.
The receipt arrived.
Your card was charged.
But when you log in — nothing is there.
No subscription.
No premium features.
No upgrade.
This usually means the subscription exists — but isn’t linked to the account you’re using.
Why Website Subscriptions Don’t Apply
- You logged in with a different email
- Social login created a separate account
- Payment was completed as a guest checkout
- Account syncing hasn’t finished yet
The system activates subscriptions based on account identity — not payment confirmation alone.
Common Signs of Account Mismatch
- You see a payment receipt but no upgrade
- The plan page shows “Free” or “Basic”
- You’re asked to subscribe again
- Billing history appears empty
This indicates the subscription is attached to another account.
How to Locate the Correct Account
- Search your email for the billing receipt
- Check which email received the invoice
- Log in using that exact email
- Avoid social login until verified
Most users discover the subscription is active — just under a different login method.
How to Fix the Issue Permanently
- Contact support to merge accounts
- Link social login inside account settings
- Verify billing email ownership
Do not repurchase until the account link is confirmed.
Duplicate subscriptions can occur if you subscribe again.