You’re trying to cancel inside the app — but there’s no cancel button. No subscription menu. Nothing.
This usually happens when the subscription was originally purchased on the website, not inside the app.
Subscriptions must be managed on the same platform where the payment was first created.
Why the App Won’t Let You Cancel
- The subscription was created through the website payment system
- The app does not control external billing platforms
- Mobile apps sometimes hide billing controls for web-based plans
- The billing authority remains with the original checkout source
How to Confirm Where You Subscribed
- Check your original payment receipt email
- Look at the billing descriptor on your bank statement
- Log in to the service website and review account settings
- Compare renewal dates between app and web dashboards
How to Cancel Properly
- Sign in to the website where the subscription was purchased
- Go to account → billing → subscription settings
- Cancel or modify the plan there
- Confirm cancellation email after completion
If you paid on the web, you must cancel on the web. The app cannot override external billing systems.