You subscribed inside the mobile app.
The payment went through.
The App Store confirms it.
But when you log in on the website —
Your plan says “Free.”
Your features are locked.
Your subscription looks inactive.
This usually means the subscription is not linked to the web account you’re using.
Why App Subscriptions Don’t Appear on Web
- You logged in with a different email
- Social login created a separate account
- Apple ID differs from service account email
- Account linking was never completed
App Store subscriptions attach to the account created at purchase — not automatically to every login.
Common Signs of Account Mismatch
- Mobile app shows Premium, web shows Free
- Billing history is empty on web
- You’re prompted to subscribe again
- Features differ across devices
This confirms you’re logged into the wrong account on web.
How to Fix the Issue
- Log out from the website
- Log back in using Apple ID / original login method
- Check purchase confirmation email
- Use “Restore Purchase” inside the app
Restoring the purchase often reconnects the subscription.
When to Contact Support
- If subscription doesn’t restore
- If multiple accounts exist
- If Apple ID differs from login email
Provide the transaction ID for faster resolution.
Do not repurchase — it can create duplicate subscriptions.