You’re paying for a subscription, the renewal went through, and billing looks active.
But when you try to use premium features, they remain locked as if you never subscribed.
This usually means the subscription is valid — but the access rights haven’t synced properly.
Why Premium Access Can Stay Locked
- Subscription activation hasn’t synced to your account yet
- You’re logged into a different account than the subscribed one
- App cache or session data is outdated
- Platform verification is still processing
- Subscription was purchased via a different billing channel
How to Diagnose the Access Issue
- Check subscription status in Billing settings
- Confirm the logged-in account email
- Compare App vs Web access
- Review purchase platform (App Store, Web, Google Play)
How to Restore Premium Access
- Log out and log back into the subscribed account
- Restore purchases inside app settings
- Clear app cache or reinstall the app
- Wait for billing verification completion
- Contact support if access remains locked
If billing is active, premium access is usually recoverable — the issue comes from sync or verification delays, not payment failure.