You’re part of a family sharing subscription. The plan is active, billing is valid, and other members can use premium features.
But on your account, access is still locked.
This usually isn’t a payment issue. It’s an entitlement sync or permission assignment problem inside the sharing structure.
Why Family Sharing Access Sometimes Fails
- Purchase sharing is disabled by the family organizer
- The subscription isn’t eligible for sharing
- Your account hasn’t been granted entitlement yet
- Device login differs from the invited family account
- Platform sync delays prevent access activation
Individual Subscription vs Family Access
- Individual plans activate instantly after payment
- Family plans require organizer permission
- Access depends on sharing eligibility rules
- Some premium features may not transfer
How to Restore Shared Access
- Confirm purchase sharing is enabled
- Verify family group invitation status
- Log out and re-login with the shared account
- Sync subscriptions inside app settings
- Contact support if entitlement isn’t assigned
If the subscription is active under the family organizer, access issues usually come from permission sync — not billing errors.