You completed the payment.
The confirmation appeared instantly.
You expected immediate access.
But when you tried to use the service…
Access was locked.
This creates confusion.
You paid — but could not enter.
Why Access Can Be Locked After Payment
- Subscription start time is scheduled in the system
- Access activates at the next billing cycle
- Timezone differences delay activation
- Service databases update usage rights separately from payment approval
This means payment can complete before service access begins.
How to Confirm Your Activation Time
- Check subscription start date in account settings
- Review billing confirmation receipts
- Verify renewal cycle timing
- Compare payment time vs activation window
Access usually unlocks once the scheduled time arrives.
When to Contact Support
- If access remains locked past the start time
- If payment was deducted but service stays inactive
- If subscription status shows active but locked
Provide payment receipts and timestamps for resolution.
Early access locks are often timing issues — not payment failures.
Service availability typically begins at the scheduled activation point.