You opened the app.
Your subscription looked active.
Everything worked normally.
Then you logged in on the web.
Access was blocked.
The service showed as inactive.
Features were locked.
This inconsistency feels alarming.
You paid — but access depends on where you log in.
Why App and Web Access Don’t Match
- App and web systems sync billing data separately
- Login sessions may belong to different accounts
- Subscription status caching delays updates
- Platform store purchases require manual restore on web
This means your subscription exists — but hasn’t synced across platforms.
How to Fix the Access Mismatch
- Log out and log back in on web
- Verify you’re using the same account
- Restore purchases if bought via app store
- Clear browser cache and reload billing status
Access usually restores once systems resync.
When to Contact Support
- If web access remains blocked after sync
- If subscription shows inactive everywhere
- If duplicate accounts are suspected
Provide receipts and account details for verification.
Platform mismatch does not mean subscription loss.
It usually reflects delayed synchronization between app and web systems.