You’re using the same email address, but the service treats you like two different users.
Your subscription exists, but access, billing, or management options don’t line up. One account shows activity, the other controls payment.
This happens when the system creates separate account records under the same email. They look identical, but they are not linked.
Same email does not always mean the same account.
Why One Email Can Create Two Accounts
- You signed up using different login methods with the same email
- Email login and social login created separate profiles
- An old account record was reused during signup
- Account linking never merged the duplicate profiles
Signs Your Email Is Tied to Multiple Accounts
- You can log in, but subscription access is inconsistent
- Billing appears under an account you can’t fully manage
- Support sees two profiles with the same email
- Subscription history is split across accounts
How to Fix a Split Account Under One Email
- Ask support which account owns the subscription
- Log in using the exact method used at purchase
- Do not create a new subscription to fix access
- Request an account merge if the service allows it
If the same email leads to two accounts, the issue is duplicate profiles—not a billing error.