You log into the same account.
Same email. Same profile.
But something feels wrong.
The app says Active.
The website says Expired.
Or worse — one platform asks you to subscribe again.
This isn’t a display bug. It’s usually a billing system split.
Why Subscription Status Doesn’t Match
- App subscriptions are billed via App Store / Google Play
- Web subscriptions are billed directly by the service
- Each platform manages licenses separately
- Status sync delays can occur between billing systems
Even on the same account, billing sources don’t merge automatically.
What This Can Cause
- Features locked on one platform
- Duplicate subscription prompts
- Renewal active on one side only
- Billing confusion or double charge risk
Some users unknowingly pay twice trying to “fix” access.
How to Identify Your Real Subscription Source
- Check App Store / Google Play purchase history
- Check the website billing dashboard
- Look at the invoice issuer name
- Review renewal emails
The platform that charged you controls the license.
How to Fix the Mismatch Safely
- Do not repurchase immediately
- Cancel renewal on the active billing platform
- Log out / back in to refresh license sync
- Contact support if status stays split after renewal date
Buying again before confirming billing source can create duplicate charges.