You log in on the app.
Your subscription expires next month.
You log in on the website.
It shows expiration already passed.
Same account.
Different expiry dates.
This usually means the billing systems are not syncing in real time.
Why Expiry Dates Differ Between App and Web
- App Store billing updates slower than web systems
- Subscription renewal is pending verification
- Platform time zones calculate expiry differently
- Account cache data hasn’t refreshed
App purchases and direct web payments run on separate billing pipelines.
Common Scenarios
- Renewed via App Store but web shows expired
- Cancelled on web but app still active
- Grace period active on one platform only
- Trial converted to paid on app but not synced
These mismatches are temporary in most cases.
How to Force Subscription Sync
- Log out and back in
- Restore purchases inside the app
- Clear browser cache
- Check subscription status in App Store settings
Restoring purchases triggers billing reconciliation.
When to Contact Support
- Mismatch lasts over 24 hours
- Access is blocked on one platform
- Renewal charge already processed
Provide transaction ID for faster verification.
Do not repurchase while sync is pending.
This can create duplicate subscriptions.