Restored a Subscription—and Got Charged Again?

You tried to restore your subscription.

No new plan. No upgrade.

But suddenly, a new charge appears.

This happens when the system treats subscription restoration as a new purchase instead of reconnecting the existing one.

Restoring a subscription can trigger a duplicate charge if account verification fails.


Why Subscription Restore Can Create a New Charge

  • The original subscription isn’t recognized during restore
  • Account login doesn’t match the billing account
  • The app starts a new purchase instead of restoring access
  • Billing systems fail to sync existing entitlements

How to Tell It’s a Restore-Related Duplicate

  • The charge appears right after using “Restore Purchase”
  • Two subscriptions show similar plan names
  • The renewal dates are very close together
  • The original subscription was still active

What to Do Before Paying Again

  • Check which account owns the original subscription
  • Log out and sign in with the billed account
  • Avoid restoring multiple times in a row
  • Contact support to merge or cancel duplicates

Subscription restore issues often look like double charges—but they’re usually caused by account mismatch, not intentional billing.